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FAQS - Frequently Asked Questions

✅ General

Where is IT Solution Center located?

We are located at Itahari Chowk, Western Line, beside Surya Complex, Itahari-6, Sunsari, Nepal.

What are your business hours?

We are open from 9:00 AM to 7:00 PM, Sunday to Saturday.

Do you offer home or office service for computer repairs?

Yes, we provide on-site service for selected repair and maintenance needs within Itahari and nearby areas.

FAQs

✅ Sales & Products

Do you sell brand-new laptops and desktops?

Yes, we offer a variety of brand-new laptops, desktops, and accessories from trusted brands like Dell, HP, Lenovo, Acer, Asus, etc.

Do you sell refurbished or second-hand laptops and desktops?

Absolutely. We specialize in selling refurbished, used, and second-hand laptops and desktops for customers looking for affordable alternatives.

What brands do you deal in?

We sell and service products from brands like HP, Dell, Lenovo, Asus, Acer, Canon, Brother, Hikvision, Dahua, and more.

✅ Repair & Services

What types of repair services do you provide?

We provide:

  • Laptop & Desktop chip-level repair

  • Printer servicing and refilling

  • CCTV camera installation and maintenance

  • Software installation and troubleshooting

Do you provide warranty on repairs?

Yes, we provide a limited service warranty depending on the type of repair or part replaced.

Do you repair dead laptops or liquid-damaged systems?

Yes, we have chip-level technicians capable of repairing water-damaged or non-working systems.

✅ Networking & CCTV

Do you install CCTV cameras?

Yes, we offer professional CCTV installation and maintenance services for homes, offices, and businesses.

Which CCTV brands do you recommend?

We mainly deal with Dahua, Hikvision, Tiandy, IMOU, Ezviz and CP Plus depending on your requirements and budget.

✅ Online Orders & Payment

Can I order products online from your website?

Yes, you can browse products on our website and place inquiries. Full online ordering and payment gateway features may vary.

What payment methods do you accept?

We accept cash, eSewa, Khalti, IME Pay, and bank transfers for in-store and remote transactions.

✅ Problems on Online Orders

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

✅ Ordering & Payment

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

✅ After sales

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

✅ Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.